ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018

Information Technology Service Management

ISO/IEC 20000-1:2018 is a standard offering a framework for establishing and enhancing an organisation’s service management system (SMS). This standard is relevant to all types of organizations, regardless of size or industry, whether they provide services internally or externally.

By implementing ISO/IEC 20000-1:2018 and collaborating with us, organizations can improve their service management processes and enhance customer satisfaction. We can guide you through the efficient application of this standard, helping you streamline your operations and deliver high-quality services. Don’t miss the opportunity to enhance your service management and meet customer expectations.

Implementing & Improving Processes

When we work with you, we will implement a Plan-Do-Check-Act method to successfully implement the steps towards a better future for your business. We do this by:

ISO Consulting Services

Plan

Establishing the objectives and processes necessary to deliver the desired results.

Check

Monitoring and reviewing the methods and results against objectives and making necessary changes.

Do

Implementing the strategies.

Act

Taking actions to improve the processes continually.

The ISO/IEC 20000-1:2018 standard includes requirements for the service management system, including:

It also includes requirements for service management processes, such as service delivery, service level management, service continuity, and availability management.

Essential Framework Toward Success

There are numerous advantages to partnering with us in implementing crucial frameworks that will set your organization on a path to success:

Enhanced customer satisfaction

Implementing the standard can lead to better service management processes and higher customer satisfaction.

Increased efficiency and effectiveness

Organizations can improve their efficiency and effectiveness by establishing and implementing efficient service management processes.

Enhanced communication

The standard provides a common framework and language for service management, improving communication among different departments within the organization.

Collaborating with our team simplifies the process of aligning industry practices to enhance your organization. Don’t postpone the improvement of your service management processes any longer. Contact us today to kickstart the journey towards better service management.

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Email Dr@isorus.com.au